Warranty Agreement

All of our tablets, laptops, desktops and music players come with a 12-month warranty starting the date of delivery to the customer; this applies where the device you purchased develops a manufacturer fault within 12-months. This warranty is not transferable with ownership does not affect your statutory rights.

How to claim

If your product develops a fault:

  • Look for any obvious reasons for the breakdown and consult the troubleshooting guide in the manufacturer's handbook or on their website.

  • If that doesn't resolve the issue, please contact our technical support team by email at hello@neuli.co.uk who will be happy to help.

  • You will need your order number, delivery address and date of purchase when you contact us. You'll find all of this information on your original email confirmation – this acts as your guarantee, so please make sure you keep it safe.

If we can't repair your item, we'll replace it with an item of equivalent specification. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value, and we'll always do our best to make sure you're satisfied with the outcome.

What's not covered

  • Accidental damage, for example if your item has been dropped, damaged by water or deliberate damage or neglect of the product.

  • Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage).

  • Consumables such as batteries, fuses, light bulbs etc after 30 days from delivery date (this does not include battery swelling or overheating)

  • If the product has been used commercially, for business purposes or outside of the UK, the Isle of Man and the Channel Islands.

  • Cosmetic damage such as trim, scratches, dents, corrosion or colour, where the function of the product is unaffected.

  • Any claims related to data loss, activation locks, pin locks or any similar lock.

  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.

  • Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions and/or installation guidelines.

  • When one or more of the components of the Product have been manipulated by the Buyer or a third party not authorized by the Seller